PRODUCT REFUND POLICY
Any product purchased from aquabeautybar will have a 7 day refund policy.
If you believe you are having a true reaction to O Cosmedics, 818 One Truth Serum, Ikou, Emergin C, Dermalogica and Davines, we ask you to take photographic evidence to prove your case and contact us within 24hours of the reaction occurring.
The follow steps will then be followed as quickly as possible for you to receive your full refund;
Photographic evidence provided to us to prove your true reaction
Please phone us straight away please do not wait for the reaction to settle down.
An email of your photo may be sent to the company for evidence of your reaction and your refund may only depend on the company’s discretion. (this is the company’s refund policy for us.)
Once we have confirmation from the company if an email has been sent we will contact you asap with the outcome. Please note this may take up to several days.
If a refund is to be given to you we please ask that you come and collect your money within 7 days of the first contact with us to receive your refund. If you can’t make it in to collect your money for any reason at all within 7days we ask you to please contact us as soon as possible to let us know. And we will allow an extension.
If you do not come in within the 7 days or fail to provide a photo for evidence or even contact us in regards to any of the above a refund will not be given.
A true reaction will affect your nervous system, this occurring in results of swelling and or hives on the skin and will normally occur within the first 24hrs of the product being used. Dryness, flakiness, redness, heat, tingling, itchiness and lumps and bumps may all be a response to an active ingredient within a product. These responses can all be a normal sensation to feel and may last anywhere for 1-7 days depending on your skin and product you are using. If you do experience any of the above please do not be alarmed as this can be normal to anyone who has not used active ingredients in their skin care routine before. However not everyone will or may experience a response.
We are here to provide you the best in skin health and will only recommend products to you that we believe will give you the best results. If you have any questions to any of the above please contact us and we will happy to answer any questions you may have.
Thank you for your understanding